Membership

1. Navigate to the Swim Central website
2. Select ‘Sign in’, then select ‘Register’ (please only register the details of someone over 18 years, all those under 18 are listed as family group dependants later on)
3. Enter your preferred email address as your Swim ID (Email) along with a password. Your password will need to contain at least 8 characters, with at least 1 uppercase letter and 1 number. Accept the declaration, and then select ‘Register’. (Please note, if you are renewing your membership, you will already be registered in Swim Central and you will need to select ‘Already have an Account’ and proceed through the forgotten password process)
4. Check your inbox or junk mail for a Swim Central email confirmation from donotreply@swimming.org.au. The subject line will be ‘Swim Central Email Confirmation’ or ‘Reset Password’.
5. Use the link in the email to validate your email. This will open a confirmation screen.
6. Return to your original internet browser tab and complete the sign in.
7. The final step before you are ready to get started with Swim Central is the agreement of the ‘Service Terms and Conditions’, select ‘I Agree & Continue’ to proceed. You are now registered in Swim Central.

1. Navigate to your family page and click on yourself to begin the process. You will need to enter your family administration PIN to proceed.
2. Select the shopping tile and search for St Hilda’s Aquatic.
3. Select the type of membership applicable to your swimmer and then press ‘add to trolley’.
4. If you have more than one swimmer renewing, go to the bottom of the screen and press the button that has ‘stop impersonation’. By pressing this button, it will redirect you back to the family page and you will be able select another swimmer and their applicable membership product. This will enable you to pay all in one transaction.
5. Once you have completed all of your transactions, click on the shopping trolley at the top of the screen which will take you to finalizing your payment.

FairPlay Vouchers can be used to pay for all, or a portion, of the Club membership fees. They cannot be used to pay for lessons or squads. Vouchers are single use only and redeemable via swim central only by the steps below.

1. Add memberships to the trolley as per the specific step-by-step guide above.
2. Choose the voucher option presented at the checkout.
3. Enter the FairPlay voucher code and press the redeem voucher button.
4. Where a balance is still showing, a credit card payment will be required to complete the purchase.
5. If the voucher covers the entire purchase and there is a NIL balance owing, a member will still need to enter a credit card and accept the Terms and Conditions to complete the purchase (though no charges will be processed)

If you are changing clubs at the start of the season, simply purchase a new membership product with the new club and ensure you nominate it as your primary membership in ‘My memberships’.

If changing clubs midway through the season, a formal transfer process must be completed to enable a refund of common components paid in the two membership products such as fees associates with Swimming Australia and Swimming Qld. To complete this formal transfer process, purchase a new membership product, then from the ‘My membership’ Tile select the old membership and use the ‘Transfer’ button which initiates a transfer and refund.

Please check that St Hilda's Aquatics is now nominated as your Primary club on Swim Central when you look in 'My Memberships'.

For any enquiries or Help, we encourage you to contact Swimming Qld directly via the contact details below. There are also handy hints and guides on the Swimming QLD website which you can access via the following link: https://qld.swimming.org.au/sw...

Email: admin.qld@swimming.org.au

Phone: (07) 3390 2011 / 1300 559 548